FAQ
How can I contact Heygiftly?
You can reach us anytime at support@heygiftly.com. Our customer service team is always happy to help!
Do you ship worldwide?
Yes, we ship to most countries around the world.
Where do you ship from?
We ship all orders from our international warehouses.
Can I change or cancel my order?
We process orders quickly, so you must request any changes or cancellations within 12 hours of placing your order.
After 12 hours, we cannot modify the order, but you may return it for a full refund once it arrives.
How long will it take to receive my order?
Due to high demand, delivery usually takes 7–14 days, depending on your location.
When will I receive my refund?
Refunds are issued to your original payment method.
For credit or debit card payments, refunds are typically processed by your bank within 7–10 business days after we receive the returned item or approve your cancellation.
If you haven’t seen the refund posted yet, please contact your bank or card provider, as processing times may vary.
